If you are not completely satisfied with your purchase for any reason, you may return your item(s) for a refund or an exchange. Please note music items need to be unopened to receive credit. Apparel items must be in the same condition that you received it, unworn and unwashed. Unless your item is being returned due to a manufacturer or printing defect, we will not refund your original shipping costs. We are not liable for return shipping costs that may occur.
Please contact CS@CONCORD.COM to begin the return or exchange process. Items sent back to us without first requesting a return will not be accepted.
RETURNS AND EXCHANGES
All returns and exchanges need to be postmarked within 60 days of the delivery date. All returned items must be in new and unused condition along with all original tags and labels attached.
You can exchange unwashed, unaltered items within 60 days of delivery.
Please make sure that you save the tracking information of your return shipment. If tracking information is not provided, will not be able to process the return or exchange. Please also note we are not liable for return/exchange items until they arrive back to our warehouse.
Kindly note, the exchange process may take a few weeks.
Any items passed the allotted time (60 days) since the item(s) have been delivered, unfortunately we are not able to accept any exchanges or refund requests.
After receiving your exchange, we will inspect the conditions of your item(s) then we will process your request. We reserve the right to deny an exchange request pending the condition of the item(s) returned.
We only allow returns that are unwashed, unworn, and like-new clothing items. For music items, they must be unopened and like-new. Items must be returned within 60 days of delivery.
Please make sure that you save the tracking information of your return shipment. If tracking information is not provided, we will not be able to process the return. Please also note we are not liable for return/exchange items until they arrive back to our warehouse.
Kindly note, we will not refund any shipping costs that may have occurred.
We are not liable for shipping costs that may have occurred due to returning items to our warehouse. After receiving your return, we will inspect the conditions of your item(s) then we will process your request. We reserve the right to deny an exchange request pending the condition of the item(s) returned. If we receive the item not in like-new condition, we are unable to issue a refund or process an exchange and the item will be shipped back to you in the same condition it was received in.
We will email you when your return has been processed. Please allow at least 10 business days for the refund to completely clear from your statement once the refund has been issued. We are only allowed to issue refunds to its original form of payment.
The following items below cannot be returned/exchanged:
- Opened or damaged music items
- Worn, washed, dirty, or damaged clothing items
DAMAGED OR DEFECTIVE ITEMS
To file a claim for a defective or damaged product in your order, please contact us HERE. Please note that all claims must be submitted within the 60 days of delivery. Provide as many details as possible, including clear photos of the damage.
Note - our products ship in industry standard vinyl mailers to securely deliver your order. Unfortunately, slight damage can occur with the items while in transit. We are unable to issue replacements/refunds for minor cosmetic damage such as creases, bends, split inserts, dings, etc.
We are unable to accept claims for clothing items that have been washed and/or worn. We are unable to accept claims for damages that have occurred after you’ve received your order.
If you have any questions or concerns about our return/exchange policy, please contact: